Glenn Flinchum's professional photo at the UCF fountain

Who is Glenn?

It's me! I am a recent Information Technology graduate from the University of Central Florida with a strong foundation in customer service, cloud storage, and virtualization. I bring forward a whatever-it-takes (WIT) and positive additude-driven mindset to deliver user-friendly IT support and customer satisfaction. Currently, I'm seeking an entry-level Desktop/Technical Support or Help Desk position, while expanding my skills though personal projects (found on GitHub) and industry-trusted certifications.

Contact Me!

Orlando, FL • 954-589-6319 • flinchumglenn@gmail.com

Orlando, FL • 954-589-6319

flinchumglenn@gmail.com

Education

University of Central Florida

  • August 2022 - May 2026
  • Bachelor of Science in Information Technology
  • Orlando, FL

American Hertiage Plantation Campus

  • August 2013 - April 2021
  • High School Diploma
  • Plantation, FL

Projects

Interactive Shopping Cart

  • April 2025 - June 2025
  • Developed a GUI-based shopping cart simulation utilizing Java Swing, enabling users to search for items, add them to a dynamic shopping cart, and manage item quantities.
  • Utilized event-driven programming to create an interactive user experience, managing various button actions for searching, adding, deleting, emptying the cart, and checking out.

Remote Connections

  • Febuary 2025 - March 2025
  • Used VirtualBox to create ubuntu instances to show the connection process of clients remote connecting to a domain controller.
  • Formatted an internet protocal gateway to securely path clients to the domain controller.

Skills

Technical:

  • System Troubleshooting
  • Cloud Computing (AWS)
  • Virtualization (VirtualBox)
  • Java
  • MySQL
  • Wireshark

Professional:

  • Customer Service
  • Sales
  • Team Leadership & Organization

Professional Experience

Substitute Teacher: Kelly Education | Orlando, FL

  • August 2026 - Present
  • Managed classroom environments across elementary and K-8 levels, adapting quickly to diverse instructional plans and student needs.
  • Communicated effectively with school administration and staff to ensure smooth daily operations and adherence to district policies.

Food Expeditor: Chuy's (Previously Bahama Breeze) | Orlando, FL

  • July 2026 - Present
  • Partnered directly with kitchen staff and servers through active, real-time communication to coordinate order flow and resolve issues before they reached the guest.
  • Took a hands-on role in managing food delivery pace and table readiness, reducing bottlenecks and improving overall service timing.
  • Maintained a clean and organized work environment, adhering to health and safety standards.